Effective 25th September 2020
- BY Group Pty Ltd (ABN 88 168 458 302) (“BYG”, “we” or “us”) cares out about the privacy of its visitors and users (“you” or “your”) and treats personal data provided to us with respect and integrity. Respect and integrity form part of our core values, which form the foundation for the way in which we conduct our business. We are committed to protecting your privacy and it is important that you understand how we look after your personal data.
What information do we collect?
- Whilst carrying out our business operations, BYG will collect personal information about you.
- When we refer to personal information, we mean data and information from which your identity is reasonably apparent (“identifiable personal information”), as well as data and information that does not or may not identify you (“non-identifiable information”). Personal information may include information or an opinion about you. The personal information we hold about you may also include sensitive information or credit information.
- When submitting information via our Website, you may be asked to enter your name, e-mail address and/or phone number. Other kinds of personal information we may collect about you include your date of birth, home address, account details, occupation, and any other information we may need to identify you in order to do business with you.
- We may collect personal information from you directly, or via our business agreement. We will only collect personal information which is reasonably necessary for, or directly related to, our functions and activities.
- We will only collect sensitive information revealing your race, ethnic origin, political opinions, religious or philosophical beliefs, trade union memberships or details of health or disability if:
- you have given express consent to us to do so and the information is reasonably necessary for us to carry out our functions or activities;
- the use of this information is required or authorised under Australian law or a court or tribunal order; or
- the information is necessary for the establishment, exercise or defence of a legal claim.
- We may collect this information when you enquire about us or require any of our services. However, if you elect to provide unsolicited sensitive information, it may be captured and stored.
How do we collect your personal information?
- Data and information may be collected:
- when you make telephone or email contact with us;
- when you visit our Website;
- when you visit one of our job sites;
- if you apply for employment or other type of engagement with BYG;
- if you provide your services or business services to BYG or any related entity;
- if you authorise a third party to provide the information to BYG;
- if you transact business with or through BYG or any related entity; or
- through publicly available identifiable personal information and non-identifiable information.
- We may collect information from or in relation to your mobile, computer or other device (“Device”) when you visit the Website. The information we collect may also include (but is not limited to) your Device type and operating system, IP address, Device ID, browser type and language, geographic location when using the Website, access times, and usage information.
Why do we collect your information?
- Any of the information we collect from you may be used in one of the following ways:
- to respond to your query or application or to otherwise communicate with you;
- to personalise your experience (your information helps us to better respond to your individual needs);
- to manage, administer or run our business;
- to maintain and update our records;
- to improve our Website (we continually strive to improve our Website offerings based on the information and feedback we receive from you);
- to improve customer service (your information helps us to more effectively respond to your customer service requests and support needs);
- to compile or use Website analytics or statistics, survey information, behavioural advertising information and campaign management information;
- for the purposes of providing the services you have requested and managing our relationship with you;
- for the purpose of using your services and setting up a contractual agreement with you;
- to carry out any investigation or in relation to any demand, court order, request, rights, property, safety claim, proceeding, insurance, law, actual or suspected illegal activity, fraud or other wrongdoing or transaction;
- to work with our service providers and other BYG related companies;
- to comply with law or regulation;
- to protect our lawful interests;
- to facilitate purchases and potential purchases of our business; and/or
- to perform functions or services as otherwise described to you at the time of collection.
- We may use the information collected to provide advertising on the Website or on other sites or mediums, either ourselves or through a third party.
How do we protect your information?
- We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
- All supplied credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.
- All other supplied information is transmitted via Secure Socket Layer (SSL) technology and then stored into our database only to be accessible by those authorised with special access rights to such systems.
- When you visit the Website, we may assign to your Device one or more cookies to facilitate access to and use of the Website. A cookie is a piece of information that allows the service to identify and interact more effectively with your Device. The cookie assists us in maintaining the continuity of your use of the Website and remembering your details and preferences for you.
- Through the use of a cookie or multiple cookies, we also may automatically collect information about your activity, such as (but not limited to) the pages you visit, the time and date of your visits and the links you click.
- If you choose, you should be able to configure your Device so that it disables “cookies” or does not accept them. However, by deleting or refusing to accept cookies you may frustrate or hinder your access to or use of areas of our Website.
- Our systems record a variety of information in relation to your interactions, including (without limitation) information about software versions used, Device identifiers (like IP address), location data (where available and not disabled by the user), dates, times, file metadata, referring website, data entered and user activity.
- We may monitor and record your communications with us (including email and telephone) for security, dispute resolution, and training purposes.
Do we disclose any information to outside parties?
- We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. Non-identifiable personal information may be provided to other parties for marketing, advertising, or other uses.
- If you access the Website from a third-party social platform, such as Facebook, Instagram, Google+ or LinkedIn, we may share non-identifiable information with that platform to the extent permitted by your agreement with that platform and its privacy settings.
- We may disclose your personal information to the following parties:
- our external service providers, so they can provide the service we have contracted out to them;
- companies that provide information and infrastructure systems to us;
- anybody who represents you;
- anyone, where you have provided us consent;
- investors, agents, advisers, or any entity that has an interest in our business;
- third parties who have instructed us to provide services; or
- organisations that provide products or services used or marketed by us.
- Prior to disclosing any of your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that:
- the person or organisation has a commitment to protecting your personal information at least equal to our commitment; or
- you have consented to us making the disclosure.
- We may use cloud storage to store the personal information we hold about you. The cloud storage and the IT servers may be located outside Australia. We may disclose your personal information to overseas entities.
- BYG may, from time to time use your personal information for the primary purpose of providing you with our services. We may use your personal information to send newsletters relating to BYG and relating legal issues that may be of interest to you. This includes sending you information about new developments, products, services, legal updates and special offers. You authorise us to use any email address or other contact information you provide to us at any time for this purpose.
- You agree and acknowledge that even if you opt out of receiving marketing material, we will still send you essential information that we are required to send you relating to our business agreement. If you do not wish to receive commercial electronic messages from us, please use the unsubscribe facility or contact our office on 02 8378 1952.
Updating your personal information
- It is important that the personal information held by us is up to date and accurate.
- We may ask you to notify us if any of your personal information has changed. If you wish to make any changes to your personal information, please contact us. We will generally rely on you to ensure the information we hold about you is accurate or complete.
Access to your personal information
- You may access the personal information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing.
- BYG will not charge any fee for your access request but may charge an administrative fee for providing a copy of your personal information.
- In order to protect your personal information, we may require identification from you before releasing the requested information.
- BYG has security measures in place to help safeguard your identifiable personal information from unauthorised access or disclosure. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, nor should you expect, that your personal information will always remain secure.
- We will notify the Privacy Commissioner if we reasonably believe that your personal information has been subjected to a data breach that is likely to result in serious harm to you. A data breach occurs where there is unauthorised access to or disclosure of personal information.
- We will generally notify you if we reasonably believe that your personal information has been subjected to a data breach if:
- there is a risk of serious harm to you; or
- BYG is otherwise legally obligated to notify you
- We may also notify other third parties of a data breach where appropriate.
- Our liability to you in respect of any security breach or accidental loss or disclosure of your information or data is hereby excluded to the maximum extent permitted by applicable law.
- If you have any concerns or would like to raise a complaint regarding the way your personal information is managed by us or believe that a breach of your privacy has occurred, please let us know by contacting us.
- If you are dissatisfied with the response of our complaints officer, you may make a complaint to the Privacy Commissioner which can be contacted via the Office of the Australian Information Commissioner website (www.oaic.gov.au) or on 1300 363 992.
Contact details and additional information
- Whilst reasonable effort is made to regularly update the contents of this Website, BYG does not guarantee that the material is correct and up to date, and the receiver of information should be aware that the law is liable to frequent change. Where this Website contains links to other web sites, BYG does not accept any responsibility for the material on such sites.